Programme Schedule

8:00 am

Participant Registration and Exhibition

9:00 am

Opening Ceremony

Welcome Remarks

YBhg. Professor Dato’ Seri Ir. Dr. Abdul Rahman Mohamed, FASc.
Vice-Chancellor, Universiti Sains Malaysia (USM)

Officiating remarks

YBhg. Datuk Professor Dr. Azlinda Azman
Director General of Higher Education, Department of Higher Education
Ministry of Higher Education

9:15 am

Keynote 1: Service Leadership under the service economy: Theory, Research and Education

Professor Dr. Daniel T. L. Shek

Associate Vice President (Undergraduate Programme), The Hong Kong Polytechnic University (PolyU),Hong Kong
Chair Professor of Applied Social Sciences, and Li and Fung Endowed Professor in Service Leadership Education

9:15 am

Keynote 2: Service Sectors Drive the Growth of Emerging Economies: Convergence and Divergence in Leadership

YBhg. Distinguished Professor Dato' Dr Rajah Rasiah FASc

Distinguished Professor of Economics at The Asia Europe Institute, University of Malaya

10:15 am

Refreshment and Exhibition

10.45 am

Plenary 1: Frontier Technologies and the Dynamics of the Service Economy: Shaping a New-Gen of Leaders

Professor Dr. Jim Woodburn
Dean, School of Allied Health, Sport and Social Work. Griffith University, Australia
YBhg. Professor Dato’ Dr. Sufian Jusoh
Vice-Chancellor, Universiti Kebangsaan Malaysia
Mr. Leslie Loh
Founder and Chief Executive Officer, CLaas2SaaS Pte Ltd, Singapore
Professor Dr. Hooy Chee Wooi
The President, Malaysian Finance Association (MFA) and Professor, Universiti Sains Malaysia

Moderator: YBhg. Emeritus Professor Dato’ Dr. Morshidi Sirat
National Higher Education Research Institute (IPPTN), USM

12:15 pm

Lunch and Exhibition

2.00 pm

Leadership in Education: Case studies

Credit-Bearing Service Leadership Education: Experience in Hong Kong
Assistant Professor Xiaoqin Zhu, The Hong Kong Polytechnic University
The future of higher education leadership in Malaysia: A preliminary inquiry on the
“Envisioning Malaysia 2050: A Foresight Narrative”
Dr Sally B Gutierez, IPPTN USM, Malaysia
Service Learning as a Vehicle to Promote Service Leadership in Students in the Chinese Mainland
Associate Professor Zheng Zhou, Southwest University of Finance and Economics, China
Nurturing Service Leadership through Credit-Bearing Service Learning
Assistant Professor Diya Dou, The Hong Kong Polytechnic University

Associate Professor Dr. Thien Lei Mee
Director, National Higher Education Research Institute (IPPTN), USM

3.00 pm

Plenary 2: ‘Leadership & Effective Talent Management: Fostering Organisational Strategy of Service Industries’

YBhg. Dato’ Log. Ts. Dr. Chang Kah Loon
President, The Society of Logisticians Malaysia
Professor Ir. Dr. Khairul Salleh Mohamed Sahari
Vice-Chancellor, Universiti Tenaga Nasional
Ms. Joyce Wong Huey Ling
Chief Human Resource Officer, Sunway Healthcare Group
Mr. Syuhaib Ithnin
Vice President & Head, Great Eastern Takaful Berhad

Professor Dr. Harshita Aini binti Haroon
Director, Higher Education Leadership Academy

4.30 pm

Closing Ceremony

Summative Summary by Associate Professor Dr. Thien Lei Mee
Closing remarks by Professor Dr. Daniel T. L. Shek

5.00 pm